I bought a Wilhelmina product which didn’t met my expectations (E.g. taste or shape), what can I do with this?

First of all it should be said that it’s very unfortunate that the product you bought didn’t met your expectations and therefore we would like to investigate the cause of the problem. If it’s possible you may send the product in its original package to us (address can be found below). Besides, we would like to receive the following data to support our quality service: 

Your name, address, e-mail and phone number 
Description of your complaint 
Best before date 
Store/location where you bought the product 
Date you bought the product 

Please send the foregoing information as well as the original package to: 
Fortuin Dockum B.V. 
PO Box 31 
9100 AA Dokkum 
The Netherlands 

Attn.: Quality service 
Thank you very much for your cooperation. We will inform you as soon as we received your complaint. 

Are your products Gluten free?

Yes! We are proud to inform you that all our products are completely 100% Gluten free

Are the Wilhelmina Mints suitable for Halal consumption?

Not all Wilhelmina Mints are suitable for halal consumption. Please check the ingredient declaration on the package to be sure if a product contains gelatine or not. For more information about gelatine please check ”What are the actual facts about gelatine in candy?” 

Are the Wilhelmina Mints suitable for vegetarians?

Gelatine is an animal protein that is used in many products (E.g. Cheese cake, pudding, fruit juices, marmalade, cookies, beer, medicines etc.). For some of the Wilhelmina Mints this ingredient is necessary for the binding strength of the product. At this moment there are no plant substitutes for gelatine. Vegetarians or people who are affiliated with a particular religion and want to avoid gelatine can always check the ingredient declaration at the back of the package. In our Wilhelmina products we use beef gelatine.  

What are the actual facts about gelatine in candy?

Gelatine is an animal protein that is used in many products (E.g. Cheese cake, pudding, fruit juices, marmalade, cookies, beer, medicines etc.). For some of the Wilhelmina Mints this ingredient is necessary for the binding strength of the product. At this moment there are no plant substitutes for gelatine. Vegetarians or people who are affiliated with a particular religion and want to avoid gelatine can always check the ingredient declaration at the back of the package. In our Wilhelmina products we use beef gelatine.  

Do you have another question?

Don’t hesitate and contact us via the contact form

Wilhelmina peppermint was developed in 1892 by the company Fortuin. The occasion? It was the 50th anniversary of the company, and at the same time it was an extra special tribute to Queen Wilhelmina, who was 12 years old at the time. The peppermints were such a success that we have been purveyor to the royal household ever since, and that’s something we’re very proud of. By now our other refreshing products, such as sugar hearts with text and Salmiak pastilles, have also become true staples. They are of premium quality and often vegan, and usually they come with sustainable packaging. Wilhelmina is more than just peppermint.

Wilhelmina makes mints and uses cookies (cookie statement).