I bought a Wilhelmina product which didn’t met my expectations (E.g. taste or shape), what can I do with this?
First of all it should be said that it’s very unfortunate that the product you bought didn’t met your expectations and therefore we would like to investigate the cause of the problem. If it’s possible you may send the product in its original package to us (address can be found below). Besides, we would like to receive the following data to support our quality service:
Your name, address, e-mail and phone number
Description of your complaint
Best before date
Store/location where you bought the product
Date you bought the product
Please send the foregoing information as well as the original package to:
Fortuin Dockum B.V.
PO Box 31
9100 AA Dokkum
The Netherlands
Attn.: Quality service
Thank you very much for your cooperation. We will inform you as soon as we received your complaint.
Your name, address, e-mail and phone number
Description of your complaint
Best before date
Store/location where you bought the product
Date you bought the product
Please send the foregoing information as well as the original package to:
Fortuin Dockum B.V.
PO Box 31
9100 AA Dokkum
The Netherlands
Attn.: Quality service
Thank you very much for your cooperation. We will inform you as soon as we received your complaint.
Are your products Gluten free?
Yes! We are proud to inform you that all our products are completely 100% Gluten free
Are the Wilhelmina Mints suitable for Halal consumption?
Not all Wilhelmina Mints are suitable for halal consumption. Please check the ingredient declaration on the package to be sure if a product contains gelatine or not. For more information about gelatine please check ”What are the actual facts about gelatine in candy?”
Are the Wilhelmina Mints suitable for vegetarians?
Gelatine is an animal protein that is used in many products (E.g. Cheese cake, pudding, fruit juices, marmalade, cookies, beer, medicines etc.). For some of the Wilhelmina Mints this ingredient is necessary for the binding strength of the product. At this moment there are no plant substitutes for gelatine. Vegetarians or people who are affiliated with a particular religion and want to avoid gelatine can always check the ingredient declaration at the back of the package. In our Wilhelmina products we use beef gelatine.
What are the actual facts about gelatine in candy?
Gelatine is an animal protein that is used in many products (E.g. Cheese cake, pudding, fruit juices, marmalade, cookies, beer, medicines etc.). For some of the Wilhelmina Mints this ingredient is necessary for the binding strength of the product. At this moment there are no plant substitutes for gelatine. Vegetarians or people who are affiliated with a particular religion and want to avoid gelatine can always check the ingredient declaration at the back of the package. In our Wilhelmina products we use beef gelatine.
Do you have another question?
Don’t hesitate and contact us via the contact form
